Shipping and delivery

Shipping Policy

Last updated: May 10, 2026

Thank you for shopping with us. Below is our Shipping Policy outlining processing times, shipping methods, delivery expectations, and other important shipping information.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully received. Orders are not shipped or delivered on weekends or holidays.

During high-volume periods, sales events, or holidays, processing times may be extended. Customers will be notified of any major delays.

Shipping Methods & Carriers

We ship orders using trusted carriers, including:

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  USPS
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  UPS
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  FedEx
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  DHL (for select international orders)
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Available shipping options will be displayed at checkout based on your location.

Estimated Delivery Timeframes

Estimated shipping times begin after the order has been processed and shipped.

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on the shipping destination, package weight, and selected delivery method.

We may offer:

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  Free standard shipping on orders over $[amount]
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  Promotional shipping discounts during special sales or events
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Any applicable shipping charges will be clearly displayed before completing your purchase.

Shipping Locations

We currently ship to:

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  All 50 U.S. states
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  U.S. territories (where available)
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  Select international countries
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If we are unable to ship to your location, you will be notified during checkout.

Tracking & Insurance

Once your order ships, you will receive a confirmation email containing tracking information.

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  Tracking is included on most shipments
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  Shipping insurance may be included or available at checkout depending on the order value and shipping method selected
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Please allow up to 24–48 hours for tracking updates to appear after shipment.

Delays, Lost, or Stolen Packages

While we work closely with our shipping partners to ensure timely delivery, we are not responsible for delays caused by carriers, weather, customs, or other factors outside our control.

If your package is:

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  Delayed: Please allow additional transit time before contacting support
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  Marked as delivered but missing: Contact the carrier first and then reach out to us for assistance
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  Lost in transit: We will help initiate a carrier claim when applicable
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Claims for lost packages must typically be submitted within [X] days of the estimated delivery date.

Incorrect Shipping Addresses

Customers are responsible for entering accurate shipping information at checkout.

If an incorrect or incomplete address is provided and the package is returned to us, the customer may be responsible for additional shipping fees to resend the order.

Holiday & Peak Season Shipping

Shipping carriers may experience delays during holidays and peak shopping seasons, including:

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  Black Friday & Cyber Monday
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  Christmas & New Year
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  Major national holidays
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We recommend placing orders early during these periods to ensure timely delivery.

Contact Information

If you have questions regarding shipping or your order status, please contact us:

Email: [email protected]

Business Name: Good Groundz

Website: Goodgroundz.bigcartel.com